FAQ

Why buy from us?
    • Top notch Customer Service - We value customer experience and aim to provide the best customer service. If you are not happy with the purchase, feel free to contact us and we will try our best to accommodate your needs.
    • High Quality Furniture - Our products are of high quality and durability.
    • Best Value - We aim to provide the best value furniture in the city.

 

When will I receive my delivery?

    • Usually Within 4-6 weeks, we will contact you once your furniture is ready, feel free to email us if you need any special arrangement. We will try our best to accommodate your needs.

 

What are the shipping costs?

      • Shipping is available at extra cost, self pick-up at Shek Tong Tsui is also available at no cost.
        Area Costs
        Hong Kong Island 300 HKD
        Kowloon 500 HKD
        New Territories 600 HKD
        Tung Chung, DB, Ma Wan 800 HKD
        Self Pick-up at Shek Tong Tsui

        Free

        In case you are not home at the point of delivery, a HKD 300 fee will be charged to reschedule.
      • Remarks: Delivery service is not applicable to areas that cannot be reached directly by our vehicles.
      • No delivery service is available to the below areas: Mui Wo, Pui O, Cheung Sha, Tong Fuk, Shui Hau, Shek Pik, Po Lin Monastery and Tai O
      • As our vehicles cannot reach Big Wave Bay Village, Shek O without permission letters, customers must collect deliveries at designated location(s).
      • We reserve the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated delivery time.
      • It is the responsibility of the customer to notify MyConcept immediately of any change to their delivery address.
      • We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.
  • Walk-up surcharge per item shall apply for delivery locations with staircase entrance only or item(s) not transportable using the lift at your residential building because of its size. The walk-up fee varies according to the size of the delivered item and the number of stairs required walking-up:
    X-Large Large Medium Small
    5 Steps or more HKD 300 HKD 150 HKD 50 Free
    1/F HKD 450 HKD 300 HKD 100 HKD 50
    2/F HKD 900 HKD 600 HKD 200 HKD 50
    3/F HKD 1350 HKD 900 HKD 300 HKD 80
    4/F HKD 1800 HKD 1200 HKD 400 HKD 120
    5/F or above contact MyConcept for a quote          An extra HKD150 per floor

x-Large bulky items (e.g. custom made )

Large bulky items (e.g. 2-seater & 3-seater sofas, dining tables equal to or greater than 160cm, Cabinets equal to or greater than 1.2m, marble tables with any size, etc.)
Medium-size items (e.g. 1-seater, coffee tables, lounge chairs, dining tables less than 160cm)
Small items (e.g. chairs, stools, lamps)

 

What is your Bank Transfer Payment Instructions?

    • HSBC 652-554-148838 MyConcept Hong Kong Ltd

 

What is the Refund Policy?

    • If you are not satisfied with your purchase, please contact us.
    • If you would like to return your item, you can mail it back to us in the original packaging along with the original invoice within 7 days of delivery at:
Unit E, 10/F., HK Ind Bldg., 444 Des Voeux Rd. West, Hong Kong

    • You will be responsible for return shipping costs.
    • There will also be a 50% restocking fee charge.
    • Shipping cost and installation cost are not refundable.